What you can expect

Zoom is enhancing advanced AI tools to strengthen its status as a leading communication platform. By combining innovative AI with a reliable enterprise base, it aims to create tools that boost productivity and collaboration. This position focuses on scaling AI products from launch to widespread use and revenue generation. The role requires expertise in data-driven growth, understanding customer needs, removing barriers, improving onboarding, and building strategies that drive consistent usage and increased paid adoption. The goal is to turn initial interest into long-term engagement while fostering sustainable growth.

About the Team

The Zoom AI Agent team develops cutting-edge AI, automation, and multimodal technologies into practical products for millions. They create reliable AI tools to assist with communication, coordination, follow-ups, task automation, and business processes across Zoom and third-party platforms. As the team expands beyond general availability, their focus shifts to increasing user adoption, activation, retention, and monetization. These efforts aim to integrate AI agents seamlessly into daily workflows for individuals and organizations.

Responsibilities

• Owning the product growth strategy, roadmap, and success metrics for Zoom AI Agents.
• Driving new customer onboarding, activation, retention, engagement, and paid expansion.
• Identifying and remove adoption blockers across user onboarding, enterprise deployment, admin setup, education, permissions, integrations, and workflow discovery.
• Defining and optimize growth funnels, cohorts, activation metrics, retention metrics, usage loops, and expansion signals.
• Building data-driven experimentation roadmaps to improve activation, engagement, repeat usage, and conversion.
• Identifing high-value customer segments and use cases where AI agents can drive meaningful productivity gains and business value.
• Partnering with Design, Engineering, Data, Marketing, Sales, Customer Success, and GTM teams to accelerate adoption and customer success.
• Translating customer feedback, usage data, sales insights, and support signals into scalable product improvements.

What we’re looking for

• Have 6+ years of product management experience, with experience in product growth, adoption, onboarding, activation, retention, or monetization.
• Demonstrate track record scaling a product from early traction to broader adoption and meaningful business impact.
• Have deep customer empathy and ability to understand user behavior, customer pain points, deployment blockers, and enterprise adoption patterns.
• Possess analytical and data-driven product judgment, including experience defining metrics, analyzing funnels/cohorts, running experiments, and making product decisions from data.
• Have experience driving growth for enterprise SaaS, PLG, collaboration, productivity, workflow, communication, or business application products.
• Able to have a product judgment for improving first-time user experience, activation loops, repeat usage, and customer value realization.
• Be comfortable operating in high-ambiguity, fast-moving environments with ownership and execution.
• Have the ability to partner closely with Sales, Customer Success, Marketing, Design, Engineering, Data, and leadership to drive adoption and revenue outcomes.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.