Salesforce Automation Engineer Level II

Salesforce Automation Engineer (Level II)

Location: Albany, NY or New York City, NY
Duration: 12-month engagement
Schedule: Full-time | 8 hours/day (9:00 AM–5:00 PM or 8:30 AM–4:30 PM) 

Position Overview

The Salesforce Automation Engineer will support the Salesforce CoE by designing and implementing Salesforce-based automation solutions that enable critical government programs, including case management, eligibility determination, and citizen engagement. Working under the guidance of a Solution Architect, this role translates architectural designs into secure, scalable, and high-performing Salesforce applications.

Key Responsibilities

• Develop and implement Salesforce automation solutions to support program and agency requirements

• Configure and customize Salesforce using declarative tools (Flows, OmniStudio, Validation Rules)

• Build Apex and Lightning Web Components (LWC) as needed to automate business and case management processes

• Collaborate with Solution Architects and stakeholders to deliver secure, efficient solutions

• Support Salesforce-based case management and public sector workflows

Mandatory Qualifications

• Level II: 7+ years of experience on complex projects, including 2+ years in a leadership role as an Automation Engineer

• Level II: 7+ years of hands-on Salesforce development experience (Service Cloud, Data Cloud, CRM/Case Management, etc.)

• Level II: 3+ years of experience configuring and customizing Salesforce using declarative tools and Apex/LWC

Preferred Qualifications

• 6+ months of experience integrating Salesforce with external systems using REST/SOAP APIs, Named Credentials, and middleware (e.g., MuleSoft)

• 1+ year of experience with Salesforce data and security models

• 6+ months of experience configuring Salesforce Public Sector Solutions

• 6+ months of experience with public sector case management configurations

• Salesforce Certified Platform Developer certification