Details:

Stefanini Group is hiring!

Stefanini is looking for an AI Product Manager in Dearborn, MI (Remote)

For quick apply, please reach out to Fardeen Ali at 248-582-6473/Fardeen.ali2@stefanini.com

We are seeking a Senior Product Manager / Product Lead – Data Attribution & Intent Platform (Multi-Agent AI) to lead the vision, strategy, and execution of a next-generation Data Attribution & Intent Platform that powers multiple virtual agents across chat, SMS, and voice channels. This platform will orchestrate customer intent detection, manage guardrails to prevent hallucinations, ensure compliant responses, and generate actionable performance insights through leading and lagging indicators. You will own the product lifecycle—from discovery to delivery—ensuring our AI-driven experiences are reliable, measurable, and continuously improving. This role sits at the intersection of AI safety, customer experience, analytics, and automation. You will shape how intelligent systems responsibly interact with customers at scale—ensuring trust, measurable outcomes, and continuous optimization.

Responsibilities

Product Strategy & Vision Define and execute the roadmap for an enterprise-grade Intent & Attribution Platform supporting multi-channel (chat, SMS, voice) virtual agents.
Establish a scalable architecture that integrates with conversational AI systems, CRM platforms, knowledge bases, analytics tools, and contact center systems.
Intent Detection & Orchestration Lead the development of intent classification frameworks across customer touchpoints.
Hallucination Prevention & Guardrails Define response validation pipelines that include: Knowledge grounding and citation requirements. Policy enforcement checks. Confidence scoring and escalation thresholds. Real-time risk detection.
Data Attribution & Metrics Framework Design and implement attribution models that measure:
Leading indicators: intent recognition accuracy, containment prediction, response confidence, latency, user sentiment.
Lagging indicators: deflection rate, call reduction, resolution rate, CSAT, repeat contact rate.
Conversation Evaluation & Quality Framework Define automated and human-in-the-loop quality scoring models.
Cross-Functional Leadership Collaborate with Engineering, Data Science, UX, Compliance, Contact Center Operations, and Customer Success.

Details:

Experience Required

10+ years of Product Management experience (AI/ML, conversational AI, or analytics platforms preferred).
Strong understanding of Intent modeling & NLP systems LLM guardrails and hallucination mitigation techniques
Attribution modeling & performance analytics Conversational platforms (chat, SMS, voice IVR)
Experience with enterprise SaaS platforms and API-driven architectures.
Proven ability to define metrics frameworks and performance dashboards.
Strong analytical mindset and ability to work with data scientists and engineers.

Skills Required

Agile Software Development, Analytical, Analytical skills, Artificial Intelligence & Expert Systems, Business Strategy

Education Required

Bachelor's Degree

**Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives***

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We will also speak with you about the process, including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.

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AI Product Manager

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