It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Fractal Analytics is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite empowers imagination with intelligence. And that it will be such Fractalites that will continue to build the company for the next 100 years.
Please visit Fractal | Intelligence for Imagination for more information about Fractal.
Role Overview:
We’re looking for a dynamic, customer-focused Engagement Manager to own strategic client relationships, drive business growth, and ensure successful delivery of services and solutions. As the primary onsite point of contact for assigned accounts, you’ll partner closely with internal teams to understand client needs, resolve issues, surface opportunities, and maximize client satisfaction and retention.
What You’ll Do:
Client Relationship Management
Serve as the primary onsite contact for assigned client accounts
Build and maintain strong relationships with key stakeholders and decision-makers
Understand client business objectives, challenges, and priorities
Conduct regular business reviews and status meetings with clients
Ensure high levels of customer satisfaction and engagement
Account Growth & Business Development
Identify opportunities for account expansion, cross-selling, and upselling services
Develop account plans aligned with client objectives and business goals
Support contract renewals and commercial discussions
Drive revenue growth and profitability within assigned accounts
Monitor market trends and competitor activity to identify new opportunities
Delivery & Program Oversight
Collaborate with delivery, project, and technical teams to ensure successful execution of client engagements
Track project progress, milestones, risks, and client expectations
Facilitate issue resolution and escalation management
Ensure delivery quality, adherence to timelines, and achievement of business outcomes
Act as a bridge between client stakeholders and internal teams
Stakeholder Management
Manage relationships across business, technology, and executive stakeholders
Coordinate communication between client teams and internal functions
Present project updates, performance metrics, and strategic recommendations
Support governance meetings and executive reviews
Financial & Operational Management
Monitor account performance against revenue, margin, and growth targets
Track budgets, forecasts, and resource utilization
Ensure compliance with contractual obligations and service-level agreements (SLAs)
Support invoicing, financial reporting, and account planning activities
Risk & Issue Management
Proactively identify account risks and develop mitigation plans
Manage client escalations and ensure timely resolution
Monitor customer satisfaction and implement improvement initiatives
Ensure continuity and stability of account operations
What We’re Looking For:
Bachelor’s degree in Business Administration, Management, Engineering, Information Technology, or a related field
6-9+ years of experience in account management, customer success, program management, or client partner roles
Proven track record of managing enterprise clients and strategic accounts while achieving revenue growth and client satisfaction goals
Strong command of account management, business development, program and project management, and contract and commercial management
Solid financial planning, forecasting, and risk and issue management capabilities
Exceptional communication, presentation, negotiation, and stakeholder-influencing skills
Strong problem-solving, strategic thinking, and business acumen, with proven leadership and team collaboration
Preferred Experience:
Experience in IT Services, Analytics, AI/ML, Digital Transformation, Consulting, or Technology Services
Experience working in client-facing onsite environments
Experience managing global stakeholders and cross-functional teams
Exposure to delivery management and consulting engagements
Familiarity with CRM tools, reporting platforms, and account planning methodologies
Experience handling executive-level client interactions and governance forums
Pay:
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the starting base salary for this role is $150,000, with the potential for a higher base depending on experience, skills, and overall fit for the position. This role is also eligible for a performance-based bonus tied to achieving sales goals related to new client acquisition and project growth.
Benefits:
As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.
Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
India: HiringsupportIndia@fractal.ai
Outside India: HiringsupportROW@fractal.ai
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