AI Program Manager - Copilot for Agents

IT STARTS HERE

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our Chief Data & Artificial Intelligence Officer (CDAIO) division is building a world-class AI & Data team to make a difference in the lives of over 170 million people worldwide, through one of the largest banks in the world.

We are undergoing one of the biggest transformations in our history and technology is at the heart of our strategy. Join our team to play a part in one of the most important technological projects for the financial sector in the world.

Our mission is to contribute to helping more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. This job offer is an opportunity not only to join a great company but also to collaborate in projects that have a real impact on society.

THE DIFFERENCE YOU MAKE

As part of Santander’s journey to become an AI-First bank, we are looking for an AI Program Manager – AI for Agents to help scale and industrialize AI-powered products that support and empower Santander employees globally.

Reporting to the Global Product Owner of the AI for Agents line, you will play a key role in coordinating the end-to-end delivery of AI-based products — particularly conversational and agent-based solutions — designed to improve productivity, decision-making, and employee experience across the Group.

This role sits at the intersection of product, technology, and business, ensuring that AI initiatives move from concept to scalable, secure, and value-generating products adopted across countries.

Key Responsibilities

Program & Product Delivery

• Drive the execution of the global roadmap for AI for Agents products, with a strong focus on conversational agents and AI assistants.
• Coordinate multiple workstreams across product, data, engineering, UX, risk, and country teams to ensure timely and high-quality delivery.
• Translate product vision and high-level requirements from the Global Product Owner into structured plans, milestones, and deliverables.
• Ensure alignment between global product strategy and local country needs, enabling scalable adoption.

AI Product Enablement

• Support the development of agent-based AI solutions leveraging LLMs, orchestration frameworks, and enterprise data sources.
• Work closely with technical teams to ensure solutions are robust, reusable, and compliant with Santander’s AI governance, security, and risk standards.
• Contribute to defining success metrics, adoption KPIs, and value-tracking mechanisms for AI products.
• Facilitate pilots, rollouts, and continuous improvement cycles across countries.

Stakeholder & Governance Management

• Act as a central coordination point between CDAIO, technology teams, business divisions, operations, CIO, CTO and CISO..
• Prepare executive-level updates, status reports, and decision materials for senior stakeholders.
• Support governance processes related to AI lifecycle management, prioritization, and scaling.
• Help drive change management activities to ensure adoption and effective use of AI tools by employees.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• 7+ years of experience in program management, product operations, or delivery roles in technology or data-driven environments. (Required).
• Experience working in complex, large-scale organizations is required. (Required).
• Proven track record coordinating cross-functional teams in global or multi-country contexts. (Required).

Hard Skills

• Knowledge of AI-driven products, especially conversational AI, virtual assistants, or agent-based architectures. (Required).
• Familiarity with agile delivery models (Scrum, Kanban, SAFe) and program management practices. (Required).
• Ability to work with technical teams on topics such as APIs, data flows, model lifecycle, and platform integration (hands-on coding not required). (Required).
• Experience working in cloud-based environments is valued. (Required).
• Fluent English is required; Spanish is highly valued. (Required).

Soft Skills

• Strong organizational and execution skills, with the ability to manage multiple priorities simultaneously. (Required).
• Excellent stakeholder management and communication skills, including interaction with senior leadership. (Required).
• Structured, analytical mindset with a strong focus on delivery and outcomes. (Required).
• Curiosity and enthusiasm for AI, innovation, and continuous improvement. (Required).

WE VALUE YOUR IMPACT

Your contribution matters, and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.

• We’re enable our teams to go beyond through global opportunities and broad career paths.
• Flexibility that works. Enjoy a hybrid working models—some days remote, some days onsite with your team—along with flexible hours.
• Learning for life. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy (www.santanderopenacademy.com)
• Competitive rewards. Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us.
• Financial advantages. Benefit from preferential banking terms, special interest rates on loans, life insurance, and more.
• Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing.
• We know family is everything. That’s why we offer childcare support and family-friendly programmes tailored to each life stage.
• Always by your side. Get access to Santander Contigo, our program for employees and their families offering legal, emotional, and administrative advisory services.
• Extra benefits. Gym/WellHub membership, medical centers in some of our facilities, meal subsidy, parking, shuttle service from various points in Madrid, as well as exclusive discounts and offers for Santander employees. And that’s only the beginning—we’ll tell you more when you join!

We’re here to keep you motivated, help you reach your goals, and celebrate your progresss, every step of the way.

LOCAL COMPLIANCE

Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?